Q: Why are your products so cheap?

A: We manufacture them ourselves, and dispatch straight from the factory. We also supply the majority of our products in very basic packaging which helps to keep the costs down too.

Q: Could you recommend a food for my dog?
A: Yes, please send an email to customercare@mymaddog.co.uk stating the age, activity level and body condition of your dog and we will reply with a recommendation.

Q: Please could you send me some free samples of dog food?
A: Unfortunately we do not offer free samples, sorry.

Q: Can I collect in person to save on postage?

A: Our minimum order for collection is 750kg (this is a pallet of 50 x 15kg minimum).

Q: Why don't you do free shipping? I want free postage!

A: Sadly, no courier or haulier will collect orders from us and deliver them to people for free so this does mean that you will be required to pay a delivery charge if you would like us to send an order to you, sorry!

Q: When can I expect my order to arrive?
A: We ship on a next day service (for England Wales & Central Scotland). Our cut off time for getting orders sent out on the same day is 9.30am so if your order is received after this time, it will be sent the following working day.

Q. Where is my tracking information?

We will email you to confirm when the order has been dispatched. Once your parcel has been scanned into the collecting depot (by the courier), you will receive another email update confirming the tracking details and expected delivery date.

Q: What is your return policy?
A: Under Distance Selling regulations, returns are accepted within 7 days of receipt; please see our Terms and Conditions for full details.

If you have any other enquiry or a question which is not covered here, please do not hesitate to contact us and we will try to help you.