DELIVERY INFORMATION:

All orders are sent within one working day of purchase and we dispatch Monday-Friday only (excluding bank holidays)
The cut off time for same day dispatch is 9.30am. Therefore, if your order is received after 9.30am, it will not be shipped until the following working day.

Once your order has been accepted, we will be unable to change the delivery address or add delivery instructions, so please check that all details are correct at the time of order. If you have any delivery instructions (i.e. leave with a neighbour or leave in porch), please make a note of these in the instructions box at checkout so that we can pass your message onto the courier.

Delivery times: All parcels will normally be delivered Monday-Friday, between the hours of 9am and 5pm. However, at busy times, deliveries may be made later, or even at weekends. N.B.-Tracking details will be emailed to you upon dispatch of your parcel. You will be able to check the tracking once the item has been scanned into our collection depot (which is usually at around 5pm on the date of collection).

 
Receiving your delivery: All orders must be signed for, unless you give consent for the parcel to be left somewhere without a signature, at the time of ordering. Please check your order before signing for it. By signing for a delivery you accept that your parcel has been received in good condition.
If there is any sign of loss or damage or if you are unhappy with it the condition of the order, please refuse it so that the courier may return the shipment to us, and we will then replace the order upon receipt.